Find Local Benefits

 
 


Meet Some Of Our Team


BOARD MEMBERS

Walter Beinecke • Ned Williams • Jonathan Sack


STRATEGIC ADVISOR

Tom Hurley
Tom partnered with Member Benefits in 2016 as a Strategic Advisor. Tom brings to the table 42 years of public media development experience including holding senior development and marketing roles at WMHT, WKAR and WGVU. In 1984 he joined Hub Mail Advertising in Boston to serve the direct mail needs of public TV and radio. In 1992 Tom was a founder of DMW Direct, a full service direct response fundraising agency. He is now an independent consultant. Tom has served as a member of the PBS Development Advisory Committee, is the author of "In the Trenches" a guide to practical fundraising and is a regular conference speaker. His award-winning clients have included stations in all market sizes.


LEADERSHIP

Joanna Adams-West
President
Joanna oversees the day-to-day operations of Member Benefits and uses her extensive experience in direct response fundraising, product development, marketing and creative direction to bring a hands-on approach to the mission of Member Benefits: helping non-profit organizations increase member revenue and retention. Joanna joined Member Benefits in 2007 and formerly held the position of VP, Marketing. She began her career as an Art Director for a Boston-based event planning agency and holds a degree from Merrimack College in Digital Media. In her free time, Joanna is an avid photographer who especially enjoys documenting travel adventures with her husband or fun moments with her rescue dog, Gus.

 

Paul Carragher
Director, Business Development
Paul enjoys helping companies get business in the door. Whether working with lead generation, events, or through a member benefit program that will equate to new or repeat business, the endgame is the same - helping businesses grow. Paul has spent his career in various industries working for such companies as Matthew Bender, Thomson-Reuters Corporation, Monster Worldwide, Inc., Hewlett-Packard Company, IDEA Health & Fitness, and Franchise.com. Happy to be living on the Seacoast of New Hampshire, Paul loves all that Portsmouth has to offer including great restaurants, access to the beach, and for the most part, a flat running landscape!! Paul often brings team mascot Audrey, a Carolina Dog, into the office as a great stress reliever.

 

Hannah Smith
Group Director, Client Services
Hannah works closely with our non-profit clients to ensure they are set up for success. She was born and raised in Pennsylvania and moved to New Hampshire to attend the University of New Hampshire as a Recreation Management & Policy major, aspiring to work in development for nonprofits. Hannah graduated from UNH in 2012 and now resides in Portsmouth, NH where she enjoys all of the perks of New England living. Hannah has worked for Member Benefits since December of 2012.

 

Beth Woods
Director, Benefit Sales Operations & Human Resources
Beth manages the Benefit Sales team as well as oversees the Customer Service department and Human Resources for Member Benefits. She works closely with the Client Services department to coordinate timeliness of new additions for the non-profit organization's loyalty programs. Prior to joining Member Benefits, Beth was the Vice President of Operations for Zone Labs, Inc., a health and nutrition company based in Massachusetts. She was responsible for inventory management of both finished goods and raw materials, building strong vendor relationships, administrative & office management and event planning. When not at Member Benefits, Beth enjoys teaching aerobics classes as well as many other outdoor activities with family and friends.

 

Steve Denoncourt
Production Manager
Steve has been on the Member Benefits team for over fifteen years, with an extensive print industry background that spans more than two decades. He is responsible for the management of Member Benefits' state of the art, in-house production facility which has grown and evolved over the years to give clients the highest quality product and fastest turn around speed possible. A lifetime resident of New Hampshire and avid PBS viewer, Steve strives to produce a consistent product both stations and non-profits will be proud to distribute among their supporting member base.

 

Elizabeth Shepard
Member Services and Benefit Services Coordinator
Elizabeth is our all-star Member Services and Benefit Services Coordinator. She has been with Member Benefits, providing the highest level of customer service, since 2011. A Keene State College graduate and New Hampshire native, Elizabeth enjoys spending time outdoors and is a devoted public radio supporter.

 

Eric Salas
Pre-Production Print Production Coordinator
Eric joined Member Benefits in 2013 and brings with him over 16 years of experience in the retail print business. Eric coordinates with all departments of the Member Benefits organization to ensure the client's printed materials look great and reflect the most accurate information for each individualized program. He works closely with the production team to ensure strict quality control as well as managing incoming MemberCard orders and individual client requests ranging from marketing collateral to basic how-to questions surrounding the MemberCard program. Eric holds a B.A. in Music Performance from Georgia State University and is a violist and bassoonist with the Portsmouth Symphony Orchestra and M.I.T. Gilbert and Sullivan Players along with other musical organizations around the New England area. Outside of his busy work and musical life, Eric is a self-proclaimed NPR junkie and avid outdoorsman.



Why MemberCard
Trusted
Since its founding in 1990 by a public broadcasting development executive, Member Benefits, Inc. has developed and managed MemberCard programs for more than 200 public media organizations across the country. The MemberCard program has grown largely by word of mouth as stations share results and impressions of our service in the tight knit public media community.

It Works
Since the MemberCard is offered at a giving level above what most members contribute, as soon as it's introduced members begin increasing their contributions to receive the benefits. During the first year of the MemberCard program, the average gift increases $7 -$10 as members upgrade their donation to the MemberCard level, typically $10-$40 above the average gift level. If members don't renew, the MemberCard expires and members lose valuable benefits, adding urgency to renewal efforts and boosting renewal response.

Exciting New Technology
Digital media has created new ways for public media organizations to connect with members, and to assist client stations in these efforts, MBI has created an innovative loyalty-building web platform that delivers more savings value and opportunities for interaction with members. MemberCardConnect, the MemberCard program's online counterpart and highly customizable web platform, is easily navigable for members browsing local MemberCard offers, while aggregating value with thousands of savings benefits on some of the most well-known brands.

It's a Turnkey Program
MBI does just about everything for you: we recruit the participating businesses and nonprofits, handle all customer service, print the directories, emboss the cards, manage your organization's member website and even provide marketing samples and materials. You can have as much or as little involvement and control as you wish in every aspect of your organization's MemberCard program.

It's Mission-Friendly
Creating connections is intrinsic to the mission of public media. An organization's MemberCard program advances that mission in the most tangible way: by connecting members with a variety of community resources ���including scores of locally owned and operated small businesses ���as well as with each other and with your organization through MemberCardConnect's online member network. It's a true win/win/win for the station, members and the participating businesses.

Why MemberCard

Trusted
Since its founding in 1990 by a public broadcasting development executive, Member Benefits, Inc. has developed and managed MemberCard programs for more than 200 public media organizations across the country. The MemberCard program has grown largely by word of mouth as stations share results and impressions of our service in the tight knit public media community.


It Works
Since the MemberCard is offered at a giving level above what most members contribute, as soon as it's introduced members begin increasing their contributions to receive the benefits. During the first year of the MemberCard program, the average gift increases $7 -$10 as members upgrade their donation to the MemberCard level, typically $10-$40 above the average gift level. If members don't renew, the MemberCard expires and members lose valuable benefits, adding urgency to renewal efforts and boosting renewal response.


Exciting New Technology
Digital media has created new ways for public media organizations to connect with members, and to assist client stations in these efforts, MBI has created an innovative loyalty-building web platform that delivers more savings value and opportunities for interaction with members. MemberCardConnect, the MemberCard program's online counterpart and highly customizable web platform, is easily navigable for members browsing local MemberCard offers, while aggregating value with thousands of savings benefits on some of the most well-known brands.


It's a Turnkey Program
MBI does just about everything for you: we recruit the participating businesses and nonprofits, handle all customer service, print the directories, emboss the cards, manage your organization's member website and even provide marketing samples and materials. You can have as much or as little involvement and control as you wish in every aspect of your organization's MemberCard program.


It's Mission-Friendly
Creating connections is intrinsic to the mission of public media. An organization's MemberCard program advances that mission in the most tangible way: by connecting members with a variety of community resources - including scores of locally owned and operated small businesses - as well as with each other and with your organization through MemberCardConnect's online member network. It's a true win/win/win for the station, members and the participating businesses.

MemberCard Program for Non-Profits

Member Benefit Inc. offers an innovative donor-relationship web platform created to cultivate more loyal donors and generate net revenue for nonprofit organizations. Designed to revolutionize the way nonprofits acquire and retain donors, MemberCardConnect links donors to their organizations via loyalty-building value, information and interaction.

Using MemberCardConnect, MBI collaborates with you to create your ideal donor benefits program, all at a low cost and with minimum of your staff time invested. It offers numerous branding opportunities, social networking, viral marketing, and countless value, all which can allow your donors to engage and interact with your organization as they continue their support.

For more information contact Alastair Monk at (450) 538-3330 or Monk@membercard.com.





Our Story

Member Benefits, Inc. develops and maintains contributor loyalty programs for nonprofit organizations. Our programs help our clients provide donors with valuable benefits in return for their continuing support.

We bring a fundraiser's perspective to our work and this drives us to keep costs extremely low and minimize the staff time required to implement a successful donor loyalty program. Working with nonprofit organizations is a source of pride for our team and we dedicate ourselves to helping our clients meet their fundraising goals.

Our in-house services include a print and card production facility, graphic design, website development, merchant recruitment and management and direct response consulting. Our main office is located in the seacoast region of New Hampshire, with remote offices in Georgia and Wisconsin.

MBI was founded in 1990 by its current CEO, Jonathan Sack and Mel Richey, who retired in 1999. The entire MBI team is devoted to evoking the amazement of our clients over the quality of our service and our commitment to helping them succeed.